ATD Electrical – Frequently Asked Questions

Our Services

Yes, in most instances we prefer to supply a written quote and can often do so right away. Simple click the “Request a Quote” button on our home page, follow this link – https://atdelectrical.com.au/quote-form or call our reception on (02) 4285 6101

We rarely work at an hourly rate, on most occasions we provide a written quote for the job. Simple click the “Request a Quote” button on our home page, follow this link – https://atdelectrical.com.au/quote-form or call our reception on (02) 4285 6101

We are able to provide most electrical services for commercial and residential customers. We also offer industrial and mining services less regularly.

To receive a quote, simple click the “Request a Quote” button on our home page, follow this link – https://atdelectrical.com.au/quote-form or call our reception on (02) 4285 6101

We classify the greater Wollongong area as our standard service area from Stanwell Tops in the North to Dunmore in the South however our extended service area stretches to Sydney, Marulan and Sussex Inlet. https://atdelectrical.com.au/service-areas

If you have a job outside our standard service area, don’t hesitate to request a quote but bear in mind we have to allow for travel.

To receive a quote, simple click the “Request a Quote” button on our home page, follow this link – https://atdelectrical.com.au/quote-form or call our reception on (02) 4285 6101

Emergency work can often be completed right away. Turn around on other work really depends on the size and scope of the work. We do provide a 24/7 emergency service in Wollongong. Call our reception on (02) 4285 6101 at any time.

To receive a quote, simple click the “Request a Quote” button on our home page, follow this link – https://atdelectrical.com.au/quote-form or call our reception on (02) 4285 6101

As we have multiple tradesmen and vehicles on the road, we’re rarely “booked out”, we can often move jobs around to accommodate and regularly book jobs in on the day of enquiry.

To receive a quote, simple click the “Request a Quote” button on our home page, follow this link – https://atdelectrical.com.au/quote-form or call our reception on (02) 4285 6101

Often it’s not in the long run as misunderstandings in regard to what is required often leads to variations. We recommend our customers buy their own decorative lights but allow us to quote most other jobs inclusive of material.

To receive a quote, simple click the “Request a Quote” button on our home page, follow this link – https://atdelectrical.com.au/quote-form or call our reception on (02) 4285 6101

Our regular business hours are from 7:30am to 4:00pm Monday to Thursday, 7:30am to 2:00pm on Friday however we often schedule early starts as required. Work required after 4:00pm Monday to Thursday and 2:00pm on Friday attracts after hours rates.

We don’t schedule work after hours, however, we do provide a 24/7 emergency service in Wollongong. Call our reception on (02) 4285 6101 at any time.

Yes we do, we provide a 24/7 emergency service in Wollongong. Call our reception on (02) 4285 6101 at any time.

We don’t schedule work for the weekends, however, we do provide a 24/7 emergency service in Wollongong. Call our reception on (02) 4285 6101 at any time.

Before we can build a quotation within our system we need to create a customer and a site using your name and address. Upon completion, we’d like to get a written quote to you as soon as possible and, should you go ahead with the work, provide you with relevant updates, documents, photographs, a receipt and a potentially tax deductible tax invoice. Don’t worry, we value our privacy too and will treat your contact details as outlined in the privacy clauses of our Terms and Conditions – https://atdelectrical.com.au/terms-conditions-of-trade

Our tradesmen have all undergone extensive training and practical work experience to gain their electrical licence and we undertake regular training and toolbox meetings in order to remain current with varies legislation and industry trends.

Yes, we hold public liability insurance up to $20,000,000.00 for any claim and other policies to manage our various risks.

Yes we do, simply click the “Request a Quote” button on our home page, follow this link – https://atdelectrical.com.au/quote-form or call our reception on (02) 4285 6101

Yes, we guarantee:

  • We’re fully licensed and insured
  • Neat, tidy and professional service
  • Our friendly office staff will have our tradesmen arrive on time or we’ll contact you
  • Our workmanship is guaranteed for 12 months
  • Parts are installed to maintain manufacturer’s warranties

No, I’m sorry. Our fixed prices have been calculated after having gained over 100 years combined experience. We’re confident our price is right for quality electrical work.

We accept cash, EFT and credit card payments in person, over the phone or online.
We no longer accept cheque as they often take five (5) days to clear.

Yes we do, simply click the “Request a Quote” button on our home page, follow this link – https://atdelectrical.com.au/quote-form or call our reception on (02) 4285 6101

ATD Electrical:

  • are reliable electrical contractors
  • are fully licensed and insured
  • always answer the phone 24 hours a day, 7 days a week
  • have wonderful office staff who maintain communication
  • are on time (or should there be an unavoidable delay, our friendly office staff will contact you immediately)
  • are neat, tidy and professional in our appearance and in our work
  • won’t terrorise your pets…or your kids 🙂
  • guarantee our workmanship for 12 months
  • ensure parts and material are installed to maintain manufacturer’s warranties
  • always tidy up after ourselves leaving our work area as clean (or cleaner) than we found it

Residential Switchboards

It’s believed that the meter panel/s in residential switchboards installed prior to the year 2000 were manufactured of, and comprise asbestos. In its solid state the asbestos is considered non-friable, however, when holes are drilled in the meter panel during alteration in order to fit equipment and pass through cables, dust is created, potentially releasing asbestos fibres. This dust then settles in your switchboard and potentially blows around your garden.

Since your switchboard was installed significant advancements have been made not only in electrical protection but also in the legislation that ultimately determines the electrical safety of your switchboard. Old switchboards contain little electrical protection other than short circuit and overcurrent protection (if it has been maintained correctly).

Even well maintained old switchboards are susceptible to high resistance joints (“hot joints”…or loose connections) which can ultimately cause a fire and while you might have had a Safety Switch fitted, who maintains it, does it work and if it does, will it plunge your home into darkness?

LED Lighting

Modern LED light fittings offer unparalleled efficiency, converting 85% of energy consumed into light and not heat. For comparison sake, an LED down light consumes just 15% of the energy a 50W halogen down light consumes and yet halogen down lights convert just 10% of the energy they consume into light, the other 90% into heat.

If you’re still running halogen downlights, you’re literally burning money.

Lower Running costs

  • Reduced energy consumption
  • Reduced heat, reduced air conditioning costs

Lower Maintenance Costs

  • Reduced maintenance requirements and costs

Practical and Durable

  • Longer life span, up to 80,000 hours
  • Manufacturers warranties up to 7 years

Safer & Environmentally Friendly

  • Increased safety
  • Reduced fire risk
  • Reduced greenhouse gas emissions
  • Reduced landfill

No, modern LED light fittings are often sealed units with no serviceable parts and a long lifecycle. For that reason, those that we use offer manufacturer’s warranties up to 7 years but we expect they’ll last for up to 10 years without maintenance. In our experience retrofitted LED lamps rarely endure.

“LED compatible” could be used to describe most fittings, you just need to find an LED lamp to suit it for size and lamp holder. LED lamps come in various shapes and sizes and incorporate the LED driver, so often, they’re the expensive part of the “LED compatible” light fitting. Because they’re generally used in a fitting provided by another manufacturer, when they fail, which manufacturer will come to the party with warranty?

We recommend and supply quality, fit for purpose LED light fittings with manufacturer’s warranties up to 7 years, however, we expect they’ll last for up to 10 years without maintenance.

Endeavour Energy Customer Defects

We regularly handle Customer Defects issued by Endeavour Energy. They are usually related to “UV Damaged Consumer Mains” at the “Point of Attachment”, the location of the “Point of Attachment” or trees or structures interfering with your service. Whatever the situation, simply click the “Request a Quote” button on our home page, follow this link – https://atdelectrical.com.au/quote-form or call our reception on (02) 4285 6101

Electricity Metering

While Origin and other Electricity Retailers are offering “Smart Metering” for free, the current catalyst is the switch from “Gross Solar Metering” to “Net Solar Metering” but often “Smart Meters” (also know as “Time of Use Meters” and have that functionality built in for future) won’t fit on your existing meter panel. Did you know that we can achieve Net Solar Metering using existing digital (not so smart meters)?

To receive a quote, simple click the “Request a Quote” button on our home page, follow this link – https://atdelectrical.com.au/quote-form or call our reception on (02) 4285 6101