Frequently Asked Questions

FAQs About ATD Electrical Services

Our Services

Yes, in most instances we prefer to supply a written quote and can often do so right away. Simply click the “Request a Quote” button in the top right corner of this page, follow this link HERE or call our reception on (02) 4285 6101

We rarely work at an hourly rate, on most occasions we provide a written quote for the job. Simply click the “Request a Quote” button in the top right corner of this page, follow this link HERE or call our reception on (02) 4285 6101

We are able to provide most electrical services for commercial and residential customers.  We also offer industrial electrical services and mining electrical services less regularly.

To receive a quote, simply click the “Request a Quote” button in the top right corner of this page, follow this link HERE or call our reception on (02) 4285 6101

We classify the greater Wollongong area as our standard service area from Stanwell Tops in the North to Dunmore in the South however our extended service area stretches to Sydney, Marulan and Sussex Inlet.  https://atdelectrical.com.au/service-areas

If you have a job outside our standard service area, don’t hesitate to request a quote but bear in mind we have to allow for travel. To receive a quote, simply click the “Request a Quote” button in the top right corner of this page, follow this link HERE or call our reception on (02) 4285 6101

Emergency work can often be completed right away. Turn around on other work really depends on the size and scope of the work. We do provide a 24/7 emergency service throughout Wollongong and Shellharbour LGAs. Call our reception on (02) 4285 6101 at any time.

To receive a quote, simply click the “Request a Quote” button in the top right corner of this page, follow this link HERE or call our reception on (02) 4285 6101

As we have multiple tradesmen and vehicles on the road, we’re rarely “booked out”. We can often move jobs around to accommodate and regularly book jobs on the day of enquiry.

To receive a quote, simply click the Free Quote or call our reception on (02) 4285 6101.

Often it’s not in the long run as misunderstandings in regard to what is required often leads to variations.  We recommend our customers buy their own decorative lights but allow us to quote most other jobs inclusive of material.

To receive a quote, simply click the “Request a Quote” button in the top right corner of this page, follow this link HERE or call our reception on (02) 4285 6101

Our regular business hours are from 7:30am to 4:00pm Monday to Thursday, 7:30am to 2:00pm on Friday however we often schedule early starts as required.  Work required after 4:00pm Monday to Thursday and 2:00pm on Friday attracts after hours rates.

We don’t schedule work after hours, however, we do provide a 24/7 emergency service throughout Wollongong and Shellharbour LGAs.

Call our reception on (02) 4285 6101 at any time.

Yes we do provide a 24/7 emergency service throughout Wollongong and Shellharbour LGAs.

Call our reception on (02) 4285 6101 at any time.

We don’t schedule work for the weekends, however, we do provide a 24/7 emergency service throughout Wollongong and Shellharbour LGAs.

Call our reception on (02) 4285 6101 at any time.

Before we can build a quotation within our system we need to create a customer and a site using your name and address.  Upon completion, we’d like to get a written quote to you as soon as possible and, should you go ahead with the work, provide you with relevant updates, documents, photographs, a receipt and a potentially tax-deductible tax invoice.  Don’t worry, we value our privacy too and will treat your contact details as outlined in the privacy clauses of our Terms and Conditions – https://atdelectrical.com.au/terms-conditions-of-trade

Our tradesmen have all undergone extensive training and practical work experience to gain their electrical licence and we undertake regular training and toolbox meetings in order to remain current with various legislation and industry trends.

Yes, we hold public liability insurance up to $20,000,000.00 for any claim and other policies to manage our various risks.

Yes we do, simply click the “Request a Quote” button in the top right corner of this page, follow this link HERE or call our reception on (02) 4285 6101

Yes, we guarantee:

  • We’re fully licensed and insured
  • Neat, tidy and professional
  • Our friendly office staff will have our tradesmen arrive on time or we’ll contact you
  • We provide a lifetime warranty on our workmanship
  • Parts are installed to maintain manufacturer’s warranties

No, I’m sorry.  Our fixed prices have been calculated after having gained over 100 years combined experience.  We’re confident our price is right for quality electrical work.

We accept cash, EFT, EFTPOS, credit card payments in person, over the phone or online. We no longer accept cheques as they often take five (5) days or more to clear.

Yes, we do. Simply click the “Request a Quote” button in the top right corner of this page, follow this link HERE or call our reception on (02) 4285 6101

ATD Electrical: are reliable electrical contractors, are fully licensed and insured, always answer the phone 24 hours a day, 7 days a week, have wonderful office staff who maintain communication, are on time (or should there be an unavoidable delay, our friendly office staff will contact you immediately), are neat, tidy and professional in our appearance and in our work, won’t terrorise your pets…or your kids :), guarantee our workmanship for 12 months, ensure parts and material are installed to maintain manufacturer’s warranties, always tidy up after ourselves leaving our work area as clean (or cleaner) than we found it.

Residential Switchboards

Since your switchboard was installed significant advancements have been made not only in electrical protection but also in the legislation that ultimately determines the electrical safety of your switchboard and the entire electrical installation. Old switchboards contain very little electrical protection, limited to short circuit and overcurrent protection. In most cases, few or none of the circuits are fitted with earth leakage protection devices (otherwise known as safety switches or RCDs) which is the electrical protection that will ultimately save lives in the event of an incident. Even well-maintained old switchboards are susceptible to high resistance connections (“hot joints”…or loose connections) which can lead to a fire. Meter panel/s in residential switchboards installed prior to the year 2000 were manufactured of, and comprise asbestos. In its solid state the asbestos is considered non-friable, however, when holes are drilled in the meter panel during alteration in order to fit equipment and install cables, friable dust is created releasing asbestos fibres. These particles settle in your switchboard and potentially blow around your garden, even making their way into your indoor environment.

A safety switch or RCD (Residual Current Device) is an electrical protection device providing earth leakage protection. In the event someone receives an electric shock, there is a “leakage” of current through their body to earth, the RCD detects this leakage by identifying an imbalance of current on the active and neutral conductors of the circuit and potentially saves that life by automatically switches off within 300 milliseconds (0.03 seconds). RCD’s have now been integrated into (miniature) circuit breakers (MCBs) referred to as Residual Current Breaker with Overload (RCBO) or Residual Current Circuit Breaker (RCCB), providing combined electrical protection against fault current, over current, short circuit and earth leakage.

If you have just one safety switch, it does not protect all of the electrical circuits within your home. It does, however, likely protect multiple circuits, the consequence of which will be that when it trips due to a fault, you will lose power to all of the circuits it protects…This always seems to happen on a Friday night. Invest in a switchboard upgrade and avoid expensive after-hours service.

Wherever possible, ATD Electrical pre-build our switchboards before the day of your switchboard upgrade. This ensures that we have time to complete a thorough, quality, compliant and functional switchboard upgrade, restoring power on the same day and allowing you to relax that evening with peace of mind.

LED Lighting

Modern LED light fittings offer unparalleled efficiency, converting 85% of the energy they consume into light and not heat.  For comparison sake, an LED downlight consumes just 15% of the energy a 50W halogen downlight consumes and yet halogen downlights convert just 10% of the energy they consume into light, the other 90% into heat. If you’re still running halogen downlights, you’re literally burning money.

LED light fitting offer:

  • Lower Running Costs – reduced energy consumption
  • Lower Maintenance Costs – reduced maintenance requirements and costs, no changing lamps
  • Lower Climate Control Costs – reduced heat = less air-conditioning
  • Practical and Durable –  longer life span (up to 80,000 hours), longer manufacturer’s warranty (up to 7 years)
  • Increased Safety – reduced fire hazard, reduced risk of burns, improved lighting
  • Environmentally Friendly – reduced greenhouse gas emissions, reduced landfill

No, modern LED light fittings are often sealed units with no serviceable parts and a long lifecycle.  For that reason, those that we use offer manufacturer’s warranties up to 7 years, but we expect they’ll last for up to 10 years without maintenance.  In our experience retrofitted LED lamps rarely endure.

“LED compatible” could be used to describe most fittings, you just need to find an LED lamp to suit it for size and lamp holder.  LED lamps come in various shapes and sizes and incorporate the LED driver, so often, they’re the expensive part of the “LED compatible” light fitting.  Because they’re generally used in a fitting provided by another manufacturer when they fail, which manufacturer will come to the party with warranty? We recommend and supply quality, fit-for-purpose LED light fittings with manufacturer’s warranties up to 7 years, however,  we expect they’ll last for up to 10 years without maintenance.

Endeavour Energy Customer Defects

We regularly handle Customer Defects issued by Endeavour Energy.  They are usually related to “UV Damaged Consumer Mains” at the “Point of Attachment”, the location of the “Point of Attachment” or trees or structures interfering with your service.

Whatever the situation, simply click the “Request a Quote” button in the top right corner of this page, follow this link HERE or call our reception on (02) 4285 6101

What Our Clients Are Saying..

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Prompt & professional, had Guy restore power to our home on a Friday night. I highly recommend it.

5 star

Dom Crusher
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They are professional and efficient. Great communication with outlining the job requirements and costs. Prompt at getting the job done.

5 star

Angelica Di Mele
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Excellent service, very quick and responsive. So nice to have people turn up when they say they will.

5 star

Steve Thomas
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Fast at getting back to me and very helpful. Provided multiple options and were interested in what I needed.

5 star

Melanie Smith
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The service provided by ATD Electrical was prompt, reliable and the guys went above and beyond to solve several electrical issues we were having.

5 star

Anna Corby

Our Google Reviews

I had an emergency at my business that needed urgent attention. I called ATD electrical and spoke to Nicole who was fantastic and assured me she could get someone out to help me within 30 minutes. I was back up and operating within an hour. Fantastic service and a truly professional team. Thank you to everyone involved.
Michelle Swain
Michelle Swain
01:28 09 Apr 24
Very fast professional service at a reasonable price. Guy was a great help and had power back on in no time. Highly recommend to anyone needing electrical work.
Luke parrish
Luke parrish
08:16 19 Mar 24
I would highly recommend ATD electrical. An outstanding local business with very prompt service at an affordable price. Chris was very professional and friendly. Most importantly, safety and workmanship is the highest priority and customer service and satisfaction second to none. Thank you for doing a wonderful job installing my new fan. I couldn’t be happier.
Carrie Panozzo
Carrie Panozzo
06:08 29 Feb 24
I was very happy with the work done by Chris. He installed 2 wall light fittings in my bedroom + replaced a broken switch in kitchen and removed an unwanted ceiling fan. I was happy how he paid attention to detail
Christine Smallwood (Chris)
Christine Smallwood (Chris)
19:40 09 Feb 24
ATD replaced the cable on my car charger (a warranty job). It was a fairly straight-forward task, but what stood out was the effort that Guy in the office went to to schedule the work as soon as the replacement was available. I let him know when the cable arrived, and there was an electrician at my house within 24 hours to switch it out. Great service.
Mark Webby
Mark Webby
23:33 30 Jan 24
I had Annie and Reece install a fan for me, what a pleasure it was to have them both in my house. Professional, respectful, courteous and what a job. Cleaned up returned my furniture and ran me through how to operate. It was just over 24 hrs from my enquiry to being shown how to use it. Amazing! Do yourself a Favour and call them for your electrical needs.
Mishell Smith
Mishell Smith
22:07 18 Dec 23
Damien and Chris installed some white eco-friendly voltex led light fans. They look great and work well. The boys were friendly and efficient on a 37 degree day. Overall Great job!
Hamish Tucker
Hamish Tucker
05:09 14 Dec 23
Just recently had ATD provide installation of fans, power points and smoke alarms. Chris, Damien and Annie were friendly, professional, shared some great ideas and went above and beyond to ensure the works had minimal impact for me. Attention to Detail provided me exactly what the name promises.
Michael Cartini
Michael Cartini
04:48 10 Dec 23
ATD Electrical contractors has done a great job of fixing our ole building’s free TV reception problems. It has been an excellent experience and great result. Thank you very much to the staffs involved-Guy, Chris, Damien.Highly recommend
Alan Gui
Alan Gui
23:33 05 Dec 23
Really appreciate Annie's work today in our garage. She was thorough and also cleaned up. She was also very helpful with advice. Thank you.
Deidre Stuart
Deidre Stuart
12:14 29 Sep 23
Recently had our electricity distribution board upgraded and a light fitting installed by ATD technicians Chis and Annie. Both were very professional and courteous. Very satisfied with the job and would without hesitation engage with ADT for future projects.Bruce Kell
Bruce Kell
Bruce Kell
05:29 27 Sep 23
I highly recommend ATD Electrical for both emergency and general work. I’ve engaged them 4 times recently. Twice for emergency work (2021 and 2023) and twice for general work (2019 and 2023). From the moment the phone is answered (quite quickly and 24/7) to the tidying up by the electricians just before they leave, it’s as a professional organisation as you’ll find anywhere.Guy, who took my calls with the emergencies, will organise what’s needed while you wait or ring back with attendance details within a few minutes. Chris and Annie, who fixed my most recent emergency and, separately, attended to some long needed general work, go about their business competently, efficiently and pleasantly. On my experience, this organisation can’t be faulted.
Peter Johnston
Peter Johnston
07:16 20 Aug 23
Highly recommend ATD Electrical for your next electrical repair, maintenance or installation.When booking my job I experienced very efficient and professional communication from Guy who kept me updated on the timeframe. Chris and Annie, the tradies who worked on my installation, arrived on time and came with all materials needed for the day; they worked very efficiently with professionalism and displayed courtesy at all times; very pleased with my sub-floor ventilation system. Five stars.
Bob Owen
Bob Owen
00:36 16 Aug 23
Great work from a very efficient team. Guy came out due to an emergency and was understanding, on time and very professional. Guy made our house safe following water damage. Chris and Annalise came a couple of days later when the water dried and performed a thorough inspection of the electrical work in our house.HIGHLY recommend these guys
CVETA PHILLIPS
CVETA PHILLIPS
09:37 20 Jul 23
We've used ATD for both commercial and residential electrical works. These guys are absolutely awesome. Always on time and do a great job. I highly recommend ATD for all your electrical needs. Thanks again Team ATD!!
Rob Vega
Rob Vega
11:03 13 Jul 23
Guy and Annie were extremely professional and gave us great confidence that the work would be completed to a high standard.They stayed late to ensure the job was completed on the day were always a pleasure to deal withWould certainly recommend ATD to prospective clients
Gregory Fawcett
Gregory Fawcett
11:59 09 Jul 23
I am very happy with ATD service, as I went from having a dead electrical oven to a working one (wife is happy, as well) and the locking function, after the power outage in east Wollongong on the 3rd of May, became stuck in that mode, as well. ATD were able to disable the locking mode on oven, and also observed that the power plug had the wrong tooth (potential fire hazard, if it shorted out) and replace it, there and then.
Ian Cook
Ian Cook
00:16 20 Jun 23
Guy was a pleasure to deal with & Annie was professional and very tidy in her work. happy to recommend.
John Young
John Young
02:35 19 Jun 23
We hired an emergency generator used on 1 cargo ship from this company. They were extremely efficient and professional. Especially, Guy was the most helpful sales rep we have seen, responding to an extremely urgent and tedious inquiry in a friendly, professional manner. He also does his best to save you money by making extra effort to complete the project in an efficient, effective way. I highly recommend ATD for any electrical work required.
Sung Chi Choi
Sung Chi Choi
11:30 24 May 23
Guy was a great help at the end of the phone. He understood what we wanted and how to achieve it. We were kept informed every step of the way.The team on site - Annie & Chris (I think) were friendly and totally professional. They did a great job and we would definitely use this company again.:)
Catherine Saunders
Catherine Saunders
06:08 19 May 23
Bathroom extraction fan installed.I had to defer the job a few times because of the nature of my work. They worked with me each time to set a new date. On the install day the 3 technicians were polite, respectful and cleaned up after themselves. No shortcuts on the job either. Very professional. Thanks to Chris, Annie & Alex on the install and Guy for helping me rearrange installation multiple times and always responding to the copious amount of messages I sent.100pct recommend
Jason Cooper
Jason Cooper
06:49 16 Mar 23
The ATD team do amazing work, great quality and always reliable.Guy is easy to talk to and always understands what you need and want. Annie is a great electrician and a asset to the team.
Tracey Millar
Tracey Millar
07:31 07 Feb 23
ATD provided an exceptional service. We required a range of works completed (lighting, switches, cabling, mounting, etc.) after moving into our new apartment. I found the team professional, flexible, polite and enthusiastic throughout our whole experience. Highly recommend, will use again for any future work.
Matt Gordon
Matt Gordon
02:26 02 Feb 23
I have used ATD several times now and always found them to be very professional and thorough. Guy in the office always lets you know clearly when he can have someone attend your residence. This is usually sooner than later. Our electrician Chris worked tirelessly to solve our problems and I thoroughly appreciate his persistence to get a solution. He didn’t try to take shortcuts or find an easy way out. I totally recommend ATD electrical.
Alex Tavan
Alex Tavan
21:43 01 Feb 23
We are very pleased with the attention and prompt service we have received from ATD Electrical. Chris has been excellent in dealing with our fault in the operation of the Sahara Fan Heater, Light and Exhaust. The unit was replaced with a new unit and is working brilliantly. The service offered by Chris from ATD Electrical was top notch. He arrived on time, was efficient, professional and a good communicator. Our thanks to everyone involved in attending to our problem. Steve
STEPHEN GALBRAITH
STEPHEN GALBRAITH
03:49 30 Nov 22
I have used them on two occasions now. I found Krystyl, to be very helpful and professional with answering any queries I had. On both occasions Chris was punctual, with meticulous attention to detail, and very neat and tidy. I would highly recommend ATD Electrical without hesitation.
Jenni Rosser
Jenni Rosser
05:44 18 Oct 22
ATD Electrical is an excellent choice for your electrical needs. This is the second time I have utilised their services and they never fail to disappoint.From Guy in the office to Chris who carried out the work, nothing was a problem or issue.Their invoicing system is fantastic and very easy to use.I highly recommend ATD Electrical for all your electrical needs. A definite 5 star service. Thank You.Nathan.
NCC “NTH72” 1701
NCC “NTH72” 1701
19:45 29 Aug 22
The team at ATD Electrical were fantastic. On realising that we were getting the house painted they removed all fittings for easy access. They then explained ‘special electrical features’ they found and why they should be rectified. They have always communicated well (different options and pricing), turned up on time, stayed late to complete the job and even cleaned up mess that had been left by the painter. Highly recommend ATD Electrical.
Tracey Rose
Tracey Rose
11:37 28 Jul 22
We have used ATD Electrical a few years ago to rewire the inside of our house. They were very professional in all aspects of the job and that is why we contacted them again th inspect and repair the main wiring from the supply outside to the house and meter box. Once again the guy,s were on time as arranged. Guy and Chris were friendly and professional in carrying out the repairs and from what I could see and understand it was done properly. Thanks again ATD and their staff for a job well done. Would definitely use this company in the future if needed. Thankyou. Denis Cox.
denis cox
denis cox
09:28 28 Jul 22
ATD Electrical were friendly, informative and professional. The service was provided by Guy who gave me a quote then promptly fixed the problem. Highly recommend them.
James Wright
James Wright
06:37 11 Jul 22
These guys were great. Courteous, punctual friendly and professional. Guy arranged the job literally overnight and Chris did the work. Rate their service and the result super high. Thank you.
Jenny Priest
Jenny Priest
02:05 11 Jul 22
We have used ATD electricals service many times in the past. Guy Jenkins and his entire team are extremely prompt, hard working and will always try to get to the bottom of problem to solve it.Team at ATD went above and beyond to help us fix a problem we recently encountered at our DentalPractice - Dentist 4 U, Fairy Meadow due to all the heavy rains.Keep up the great work Team ATD
ritesh barua
ritesh barua
02:27 08 Jul 22
Highly recommend this business..we had an emergency and it was not a problem to help my parents at the last minute. Fixed the issue and was very understanding and customer service was amazing. Thank you Guy.
K V
K V
10:09 29 Jun 22
Absolutely fantastic service from ATD again.Lots of help from Guy arranging a time and notification of running (very slightly) behind schedule and Chris and Mackenzie who came out were fantastic! The communication between the two of them was next level, the job done quickly and neatly and I had purchased the wrong bulbs so Chris grabbed us some more. Just a great experience all round.Highly, highly recommend. Cheers- Amanda
Amanda D
Amanda D
04:11 29 Jun 22
Guy was excellent! From coming out on short notice to dog-proofing a problem cable, I couldn't recommend ATD enough!
Maria Menti-Platten
Maria Menti-Platten
08:57 17 Jun 22
A small note to thank Grace Jose and Guy for their efforts to help me over a sticky situation. I was caught up with the power supplier to what I now believe was a petty setup. ATD crew tried their best to help me out and for that I want to share good deed with other potential customers. Thanks ATD crew for your support.
Peter S
Peter S
21:10 04 Apr 22
The online experience and updates from Jordan was brilliant. Guy and Jose arrived on time and completed the job quickly. They were informative and friendly. Really great service. Thank you.
Lynda Lam
Lynda Lam
22:26 16 Feb 22
Very efficient and friendly service. Guy provided a quote quickly and we booked in the work straight away. Jordan was very helpful when we had to change dates due to covid, and kept us up to date with Guy’s arrival time on the day. Thorough and professional….would highly recommend.
Rebecca Hill
Rebecca Hill
20:25 30 Jan 22
Woke up 7am to discover our service fuse had burnt out and no power - one phone call later Guy and his team were on their way with fuse replaced and power back on by 11am. Fast, efficient, polite and at a very reasonable cost - definitely happy to give a positive shout out to ATD Electrical as a great local business.Well done and thanks again Guy !?
Yolande Nealon
Yolande Nealon
05:49 22 Jul 21
Home got broken into and fuse was taken out of itBut is now all fixed thank u so much appreciated.
Candice Tautuhi
Candice Tautuhi
09:30 22 Apr 21
Super helpful and quick to answer when our neighbours power went out. Couldn’t recommend enough!
Lindsay McLeod
Lindsay McLeod
09:56 25 Feb 21
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Why Choose Us

ATD Electrical

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DECADES OF EXPERIENCE

Owner Guy Jenkins has been involved in the electrical field since 1994. While ATD Electrical opened in Wollongong in 2004, Guy and our other electricians bring decades more experience in residential and commercial electrical services.

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Customer Focused

With a team culture squarely focused on customer service, punctuality and communication, you’re dealing with a reliable electrical contractor who understands that your time is valuable too.

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5-star rated

We’re proud of our solid reputation with hundreds of 5-Star Reviews including those on Google & Facebook.

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Attention To Detail

We make sure to put our utmost attention in all aspects of electrical installations, service and maintenance. Our keyword is reliability. We get the job finished on time, to project specifications, with minimum delay and maximum quality.

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24/7 Emergency Service

Our phones are answered 24/7 in order to provide our 24/7 Emergency Electrical Service. Our staff is dedicated to supplying you with all necessary information that you need.

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Lifetime Workmanship

We provide a lifetime guarantee on our workmanship and install all products so as to maintain manufacturer’s warranties.

We take pride in our work and owner Guy Jenkins has been an electrician all his life.
While the business started in 2004, Guy brings decades more experience into the arena,
in residential and commercial electrical services.

Why Choose Us Logo
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