Frequently Asked Questions

FAQs About ATD Electrical Services

Our Services

Yes, in most instances we prefer to supply a written quote and can often do so right away. Simply click the Free Quote or call our reception on (02) 4285 6101.

We rarely work at an hourly rate, on most occasions we provide a written quote for the job. Simply click the Free Quote or call our reception on (02) 4285 6101.

We can provide most electrical services for commercial and residential customers.

To receive a quote, simply click the Free Quote or call our reception on (02) 4285 6101.

We classify the greater Wollongong area as our standard service area from Stanwell Tops in the North to Dunmore in the South. However, our extended service area stretches to Sydney, Marulan and Sussex Inlet. https://atdelectrical.com.au/service-areas

If you have a job outside our standard service area, don’t hesitate to request a quote but bear in mind we have to allow for travel.

To receive a quote, simply click the Free Quote or call our reception on (02) 4285 6101.

Emergency work can often be completed right away. Turn around on other work depends on the size and scope of the work. We do provide a 24/7 emergency service in Wollongong. Call our reception on (02) 4285 6101 at any time.

To receive a quote, simply click the Free Quote or call our reception on (02) 4285 6101.

As we have multiple tradesmen and vehicles on the road, we’re rarely “booked out”. We can often move jobs around to accommodate and regularly book jobs on the day of enquiry.

To receive a quote, simply click the Free Quote or call our reception on (02) 4285 6101.

Often it’s not in the long run as misunderstandings about what is required often leads to variations. We recommend our customers buy their decorative lights but allow us to quote most other jobs inclusive of material.

To receive a quote, simply click the Free Quote or call our reception on (02) 4285 6101.

Our regular business hours are from 7:30 am to 4:00 pm Monday to Thursday, 7:30 am to 2:00 pm on Friday however we often schedule early starts as required. Work required after 4:00 pm Monday to Thursday and 2:00 pm on Friday attracts after-hours rates.

We don’t schedule work after hours, however, we do provide a 24/7 emergency service in Wollongong. Call our reception on (02) 4285 6101 at any time.

Yes, we do, we provide a 24/7 emergency service in Wollongong. Call our reception on (02) 4285 6101 at any time.

We don’t schedule work for the weekends, however, we do provide a 24/7 emergency service in Wollongong. Call our reception on (02) 4285 6101 at any time.

Before we can build a quotation within our system we need to create a customer and a site using your name and address. Upon completion, we’d like to get a written quote to you as soon as possible and, should you go ahead with the work, provide you with relevant updates, documents, photographs, a receipt and a potentially tax-deductible tax invoice. Don’t worry, we value our privacy too and will treat your contact details as outlined in the privacy clauses of our Terms and Conditions – https://atdelectrical.com.au/terms-conditions-of-trade/

Our team has undergone extensive training and practical work experience to gain their electrical licence, and we undertake regular training and toolbox meetings to remain current with varies legislation and industry trends.

Yes, we hold public liability insurance up to $20,000,000.00 for any claim and other policies to manage our various risks.

Yes, we do. Simply click the Free Quote
or call our reception on (02) 4285 6101.

Yes, we guarantee:

  • We’re fully licensed and insured
  • Neat, tidy and professional service
  • We always make sure to arrive on time.
  • Our workmanship is guaranteed for lifetime
  • Parts are installed to maintain the manufacturer’s warranties

No, I’m sorry. Our fixed prices have been calculated after having gained over 100 years of combined experience. We’re confident our price is right for quality electrical work.

We accept cash, EFT and credit card payments in person, over the phone or online.

We no longer accept cheque as they often take five (5) days to clear.

Yes, we do. Simply click the Free Quote
or call our reception on (02) 4285 6101.

ATD Electrical:

  • Are reliable electrical contractors
  • Are fully licensed and insured
  • Always answer the phone 24 hours a day, 7 days a week
  • Have wonderful office staff who maintain communication
  • Are on time (or should there be an unavoidable delay, our friendly office staff will contact you immediately)
  • Are neat, tidy and professional in our appearance and our work
  • Won’t terrorise your pets…or your kids
  • Guarantee our workmanship for lifetime
  • Ensure parts and material are installed to maintain the manufacturer’s warranties
  • Always tidy up after ourselves leaving our work area as clean (or cleaner) than we found it

Residential Switchboards

It’s believed that the meter panels in residential switchboards installed before the year 2000 were manufactured of, and comprise asbestos. In its solid state, the asbestos is considered non-friable, however, when holes are drilled in the meter panel during the alteration to fit equipment and pass-through cables, dust is created, potentially releasing asbestos fibres. This dust then settles in your switchboard and potentially blows around your garden.

Since your switchboard was installed significant advancements have been made not only in electrical protection but also in the legislation that ultimately determines the electrical safety of your switchboard. Old switchboards contain little electrical protection other than short circuit and overcurrent protection (if it has been maintained correctly).

Even well maintained old switchboards are susceptible to high resistance joints (“hot joints”…or loose connections) which can ultimately cause a fire and while you might have had a Safety Switch fitted, who maintains it, does it work and if it does, will it plunge your home into darkness?

LED Lighting

Modern LED light fittings offer unparalleled efficiency, converting 85% of the energy consumed into the light and not heat. For comparison sake, an LED downlight consumes just 15% of the energy a 50W halogen downlight consumes and yet halogen downlights convert just 10% of the energy they consume into light, the other 90% into heat.

If you’re still running halogen downlights, you’re burning money.

Lower Running costs

  • Reduced energy consumption
  • Reduced heat, reduced air conditioning costs

Lower Maintenance Costs

  • Reduced maintenance requirements and costs

Practical and Durable

  • Longer life span, up to 80,000 hours
  • Manufacturers warranties up to 7 years

Safer & Environmentally Friendly

  • Increased safety
  • Reduced fire risk
  • Reduced greenhouse gas emissions
  • Reduced landfill

No, modern LED light fittings are often sealed units with no serviceable parts and a long lifecycle. For that reason, those that we use offer manufacturer’s warranties up to 7 years but we expect they’ll last for up to 10 years without maintenance. In our experience retrofitted LED lamps rarely endure.

“LED compatible” could be used to describe most fittings, you just need to find an LED lamp to suit it for size and lamp holder. LED lamps come in various shapes and sizes and incorporate the LED driver, so often, they’re the expensive part of the “LED compatible” light fitting. Because they’re generally used in a fitting provided by another manufacturer, when they fail, which manufacturer will come to the party with a warranty?

We recommend and supply quality, fit for purpose LED light fittings with manufacturer’s warranties up to 7 years, however, we expect they’ll last for up to 10 years without maintenance.

Endeavour Energy Customer Defects

We regularly handle Customer Defects issued by Endeavour Energy. They are usually related to “UV Damaged Consumer Mains” at the “Point of Attachment”, the location of the “Point of Attachment” or trees or structures interfering with your service. Whatever the situation, simply click the Free Quote or call our reception on (02) 4285 6101.

What Our Clients Are Saying..

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Prompt & professional, had Guy restore power to our home on a Friday night. I highly recommend it.

5 star

Dom Crusher
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They are professional and efficient. Great communication with outlining the job requirements and costs. Prompt at getting the job done.

5 star

Angelica Di Mele
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Excellent service, very quick and responsive. So nice to have people turn up when they say they will.

5 star

Steve Thomas
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Fast at getting back to me and very helpful. Provided multiple options and were interested in what I needed.

5 star

Melanie Smith
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The service provided by ATD Electrical was prompt, reliable and the guys went above and beyond to solve several electrical issues we were having.

5 star

Anna Corby

Our Google Reviews

Really appreciate Annie's work today in our garage. She was thorough and also cleaned up. She was also very helpful with advice. Thank you.
Deidre Stuart
Deidre Stuart
12:14 29 Sep 23
Recently had our electricity distribution board upgraded and a light fitting installed by ATD technicians Chis and Annie. Both were very professional and courteous. Very satisfied with the job and would without hesitation engage with ADT for future projects.Bruce Kell
Bruce Kell
Bruce Kell
05:29 27 Sep 23
I highly recommend ATD Electrical for both emergency and general work. I’ve engaged them 4 times recently. Twice for emergency work (2021 and 2023) and twice for general work (2019 and 2023). From the moment the phone is answered (quite quickly and 24/7) to the tidying up by the electricians just before they leave, it’s as a professional organisation as you’ll find anywhere.Guy, who took my calls with the emergencies, will organise what’s needed while you wait or ring back with attendance details within a few minutes. Chris and Annie, who fixed my most recent emergency and, separately, attended to some long needed general work, go about their business competently, efficiently and pleasantly. On my experience, this organisation can’t be faulted.
Peter Johnston
Peter Johnston
07:16 20 Aug 23
Highly recommend ATD Electrical for your next electrical repair, maintenance or installation.When booking my job I experienced very efficient and professional communication from Guy who kept me updated on the timeframe. Chris and Annie, the tradies who worked on my installation, arrived on time and came with all materials needed for the day; they worked very efficiently with professionalism and displayed courtesy at all times; very pleased with my sub-floor ventilation system. Five stars.
Bob Owen
Bob Owen
00:36 16 Aug 23
Great work from a very efficient team. Guy came out due to an emergency and was understanding, on time and very professional. Guy made our house safe following water damage. Chris and Annalise came a couple of days later when the water dried and performed a thorough inspection of the electrical work in our house.HIGHLY recommend these guys
CVETA PHILLIPS
CVETA PHILLIPS
09:37 20 Jul 23
We've used ATD for both commercial and residential electrical works. These guys are absolutely awesome. Always on time and do a great job. I highly recommend ATD for all your electrical needs. Thanks again Team ATD!!
Rob Vega
Rob Vega
11:03 13 Jul 23
Guy and Annie were extremely professional and gave us great confidence that the work would be completed to a high standard.They stayed late to ensure the job was completed on the day were always a pleasure to deal withWould certainly recommend ATD to prospective clients
Gregory Fawcett
Gregory Fawcett
11:59 09 Jul 23
I am very happy with ATD service, as I went from having a dead electrical oven to a working one (wife is happy, as well) and the locking function, after the power outage in east Wollongong on the 3rd of May, became stuck in that mode, as well. ATD were able to disable the locking mode on oven, and also observed that the power plug had the wrong tooth (potential fire hazard, if it shorted out) and replace it, there and then.
Ian Cook
Ian Cook
00:16 20 Jun 23
Guy was a pleasure to deal with & Annie was professional and very tidy in her work. happy to recommend.
John Young
John Young
02:35 19 Jun 23
We hired an emergency generator used on 1 cargo ship from this company. They were extremely efficient and professional. Especially, Guy was the most helpful sales rep we have seen, responding to an extremely urgent and tedious inquiry in a friendly, professional manner. He also does his best to save you money by making extra effort to complete the project in an efficient, effective way. I highly recommend ATD for any electrical work required.
Sung Chi Choi
Sung Chi Choi
11:30 24 May 23
Guy was a great help at the end of the phone. He understood what we wanted and how to achieve it. We were kept informed every step of the way.The team on site - Annie & Chris (I think) were friendly and totally professional. They did a great job and we would definitely use this company again.:)
Catherine Saunders
Catherine Saunders
06:08 19 May 23
Bathroom extraction fan installed.I had to defer the job a few times because of the nature of my work. They worked with me each time to set a new date. On the install day the 3 technicians were polite, respectful and cleaned up after themselves. No shortcuts on the job either. Very professional. Thanks to Chris, Annie & Alex on the install and Guy for helping me rearrange installation multiple times and always responding to the copious amount of messages I sent.100pct recommend
Jason Cooper
Jason Cooper
06:49 16 Mar 23
The ATD team do amazing work, great quality and always reliable.Guy is easy to talk to and always understands what you need and want. Annie is a great electrician and a asset to the team.
Tracey Millar
Tracey Millar
07:31 07 Feb 23
ATD provided an exceptional service. We required a range of works completed (lighting, switches, cabling, mounting, etc.) after moving into our new apartment. I found the team professional, flexible, polite and enthusiastic throughout our whole experience. Highly recommend, will use again for any future work.
Matt Gordon
Matt Gordon
02:26 02 Feb 23
I have used ATD several times now and always found them to be very professional and thorough. Guy in the office always lets you know clearly when he can have someone attend your residence. This is usually sooner than later. Our electrician Chris worked tirelessly to solve our problems and I thoroughly appreciate his persistence to get a solution. He didn’t try to take shortcuts or find an easy way out. I totally recommend ATD electrical.
Alex Tavan
Alex Tavan
21:43 01 Feb 23
We are very pleased with the attention and prompt service we have received from ATD Electrical. Chris has been excellent in dealing with our fault in the operation of the Sahara Fan Heater, Light and Exhaust. The unit was replaced with a new unit and is working brilliantly. The service offered by Chris from ATD Electrical was top notch. He arrived on time, was efficient, professional and a good communicator. Our thanks to everyone involved in attending to our problem. Steve
STEPHEN GALBRAITH
STEPHEN GALBRAITH
03:49 30 Nov 22
I have used them on two occasions now. I found Krystyl, to be very helpful and professional with answering any queries I had. On both occasions Chris was punctual, with meticulous attention to detail, and very neat and tidy. I would highly recommend ATD Electrical without hesitation.
Jenni Rosser
Jenni Rosser
05:44 18 Oct 22
ATD Electrical is an excellent choice for your electrical needs. This is the second time I have utilised their services and they never fail to disappoint.From Guy in the office to Chris who carried out the work, nothing was a problem or issue.Their invoicing system is fantastic and very easy to use.I highly recommend ATD Electrical for all your electrical needs. A definite 5 star service. Thank You.Nathan.
NCC “NTH72” 1701
NCC “NTH72” 1701
19:45 29 Aug 22
The team at ATD Electrical were fantastic. On realising that we were getting the house painted they removed all fittings for easy access. They then explained ‘special electrical features’ they found and why they should be rectified. They have always communicated well (different options and pricing), turned up on time, stayed late to complete the job and even cleaned up mess that had been left by the painter. Highly recommend ATD Electrical.
Tracey Rose
Tracey Rose
11:37 28 Jul 22
We have used ATD Electrical a few years ago to rewire the inside of our house. They were very professional in all aspects of the job and that is why we contacted them again th inspect and repair the main wiring from the supply outside to the house and meter box. Once again the guy,s were on time as arranged. Guy and Chris were friendly and professional in carrying out the repairs and from what I could see and understand it was done properly. Thanks again ATD and their staff for a job well done. Would definitely use this company in the future if needed. Thankyou. Denis Cox.
denis cox
denis cox
09:28 28 Jul 22
ATD Electrical were friendly, informative and professional. The service was provided by Guy who gave me a quote then promptly fixed the problem. Highly recommend them.
James Wright
James Wright
06:37 11 Jul 22
These guys were great. Courteous, punctual friendly and professional. Guy arranged the job literally overnight and Chris did the work. Rate their service and the result super high. Thank you.
Jenny Priest
Jenny Priest
02:05 11 Jul 22
We have used ATD electricals service many times in the past. Guy Jenkins and his entire team are extremely prompt, hard working and will always try to get to the bottom of problem to solve it.Team at ATD went above and beyond to help us fix a problem we recently encountered at our DentalPractice - Dentist 4 U, Fairy Meadow due to all the heavy rains.Keep up the great work Team ATD
ritesh barua
ritesh barua
02:27 08 Jul 22
Highly recommend this business..we had an emergency and it was not a problem to help my parents at the last minute. Fixed the issue and was very understanding and customer service was amazing. Thank you Guy.
K V
K V
10:09 29 Jun 22
Absolutely fantastic service from ATD again.Lots of help from Guy arranging a time and notification of running (very slightly) behind schedule and Chris and Mackenzie who came out were fantastic! The communication between the two of them was next level, the job done quickly and neatly and I had purchased the wrong bulbs so Chris grabbed us some more. Just a great experience all round.Highly, highly recommend. Cheers- Amanda
Amanda D
Amanda D
04:11 29 Jun 22
Guy was excellent! From coming out on short notice to dog-proofing a problem cable, I couldn't recommend ATD enough!
Maria Menti-Platten
Maria Menti-Platten
08:57 17 Jun 22
A small note to thank Grace Jose and Guy for their efforts to help me over a sticky situation. I was caught up with the power supplier to what I now believe was a petty setup. ATD crew tried their best to help me out and for that I want to share good deed with other potential customers. Thanks ATD crew for your support.
Peter S
Peter S
21:10 04 Apr 22
The online experience and updates from Jordan was brilliant. Guy and Jose arrived on time and completed the job quickly. They were informative and friendly. Really great service. Thank you.
Lynda Lam
Lynda Lam
22:26 16 Feb 22
Very efficient and friendly service. Guy provided a quote quickly and we booked in the work straight away. Jordan was very helpful when we had to change dates due to covid, and kept us up to date with Guy’s arrival time on the day. Thorough and professional….would highly recommend.
Rebecca Hill
Rebecca Hill
20:25 30 Jan 22
Woke up 7am to discover our service fuse had burnt out and no power - one phone call later Guy and his team were on their way with fuse replaced and power back on by 11am. Fast, efficient, polite and at a very reasonable cost - definitely happy to give a positive shout out to ATD Electrical as a great local business.Well done and thanks again Guy !?
Yolande Nealon
Yolande Nealon
05:49 22 Jul 21
Home got broken into and fuse was taken out of itBut is now all fixed thank u so much appreciated.
Candice Tautuhi
Candice Tautuhi
09:30 22 Apr 21
Super helpful and quick to answer when our neighbours power went out. Couldn’t recommend enough!
Lindsay McLeod
Lindsay McLeod
09:56 25 Feb 21
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Why Choose Us

ATD Electrical

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DECADES OF EXPERIENCE

Owner Guy Jenkins has been involved in the electrical field since 1994. While ATD Electrical opened in Wollongong in 2004, Guy and our other electricians bring decades more experience in residential and commercial electrical services.

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Customer Focused

With a team culture squarely focused on customer service, punctuality and communication, you’re dealing with a reliable electrical contractor who understands that your time is valuable too.

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5-star rated

We’re proud of our solid reputation with hundreds of 5-Star Reviews including those on Google & Facebook.

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Attention To Detail

We make sure to put our utmost attention in all aspects of electrical installations, service and maintenance. Our keyword is reliability. We get the job finished on time, to project specifications, with minimum delay and maximum quality.

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24/7 Emergency Service

Our phones are answered 24/7 in order to provide our 24/7 Emergency Electrical Service. Our staff is dedicated to supplying you with all necessary information that you need.

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Lifetime Workmanship

We provide a lifetime guarantee on our workmanship and install all products so as to maintain manufacturer’s warranties.

We take pride in our work and owner Guy Jenkins has been an electrician all his life.
While the business started in 2004, Guy brings decades more experience into the arena,
in residential and commercial electrical services.

Why Choose Us Logo
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