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Frequently Asked Questions
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FAQs About ATD Electrical Services
Our Services
Yes, in most instances we prefer to supply a written quote and can often do so right away. Simply click the “Request a Quote” button in the top right corner of this page, follow this link HERE or call our reception on (02) 4285 6101
We rarely work at an hourly rate, on most occasions we provide a written quote for the job. Simply click the “Request a Quote” button in the top right corner of this page, follow this link HERE or call our reception on (02) 4285 6101
We are able to provide most electrical services for commercial and residential customers. We also offer industrial electrical services and mining electrical services less regularly.
To receive a quote, simply click the “Request a Quote” button in the top right corner of this page, follow this link HERE or call our reception on (02) 4285 6101
If you have a job outside our standard service area, don’t hesitate to request a quote but bear in mind we have to allow for travel. To receive a quote, simply click the “Request a Quote” button in the top right corner of this page, follow this link HERE or call our reception on (02) 4285 6101
Emergency work can often be completed right away. Turn around on other work really depends on the size and scope of the work. We do provide a 24/7 emergency service throughout Wollongong and Shellharbour LGAs. Call our reception on (02) 4285 6101 at any time.
To receive a quote, simply click the “Request a Quote” button in the top right corner of this page, follow this link HERE or call our reception on (02) 4285 6101
To receive a quote, simply click the Free Quote or call our reception on (02) 4285 6101.
To receive a quote, simply click the “Request a Quote” button in the top right corner of this page, follow this link HERE or call our reception on (02) 4285 6101
Our regular business hours are from 7:30am to 4:00pm Monday to Thursday, 7:30am to 2:00pm on Friday however we often schedule early starts as required. Work required after 4:00pm Monday to Thursday and 2:00pm on Friday attracts after hours rates.
Call our reception on (02) 4285 6101 at any time.
Yes we do provide a 24/7 emergency service throughout Wollongong and Shellharbour LGAs.
Call our reception on (02) 4285 6101 at any time.
We don’t schedule work for the weekends, however, we do provide a 24/7 emergency service throughout Wollongong and Shellharbour LGAs.
Call our reception on (02) 4285 6101 at any time.
Before we can build a quotation within our system we need to create a customer and a site using your name and address. Upon completion, we’d like to get a written quote to you as soon as possible and, should you go ahead with the work, provide you with relevant updates, documents, photographs, a receipt and a potentially tax-deductible tax invoice. Don’t worry, we value our privacy too and will treat your contact details as outlined in the privacy clauses of our Terms and Conditions – https://atdelectrical.com.au/terms-conditions-of-trade
Our tradesmen have all undergone extensive training and practical work experience to gain their electrical licence and we undertake regular training and toolbox meetings in order to remain current with various legislation and industry trends.
Yes, we hold public liability insurance up to $20,000,000.00 for any claim and other policies to manage our various risks.
Yes, we guarantee:
- We’re fully licensed and insured
- Neat, tidy and professional
- Our friendly office staff will have our tradesmen arrive on time or we’ll contact you
- We provide a lifetime warranty on our workmanship
- Parts are installed to maintain manufacturer’s warranties
No, I’m sorry. Our fixed prices have been calculated after having gained over 100 years combined experience. We’re confident our price is right for quality electrical work.
Yes, we do. Simply click the “Request a Quote” button in the top right corner of this page, follow this link HERE or call our reception on (02) 4285 6101
ATD Electrical: are reliable electrical contractors, are fully licensed and insured, always answer the phone 24 hours a day, 7 days a week, have wonderful office staff who maintain communication, are on time (or should there be an unavoidable delay, our friendly office staff will contact you immediately), are neat, tidy and professional in our appearance and in our work, won’t terrorise your pets…or your kids :), guarantee our workmanship for 12 months, ensure parts and material are installed to maintain manufacturer’s warranties, always tidy up after ourselves leaving our work area as clean (or cleaner) than we found it.
Residential Switchboards
Since your switchboard was installed significant advancements have been made not only in electrical protection but also in the legislation that ultimately determines the electrical safety of your switchboard and the entire electrical installation. Old switchboards contain very little electrical protection, limited to short circuit and overcurrent protection. In most cases, few or none of the circuits are fitted with earth leakage protection devices (otherwise known as safety switches or RCDs) which is the electrical protection that will ultimately save lives in the event of an incident. Even well-maintained old switchboards are susceptible to high resistance connections (“hot joints”…or loose connections) which can lead to a fire. Meter panel/s in residential switchboards installed prior to the year 2000 were manufactured of, and comprise asbestos. In its solid state the asbestos is considered non-friable, however, when holes are drilled in the meter panel during alteration in order to fit equipment and install cables, friable dust is created releasing asbestos fibres. These particles settle in your switchboard and potentially blow around your garden, even making their way into your indoor environment.
A safety switch or RCD (Residual Current Device) is an electrical protection device providing earth leakage protection. In the event someone receives an electric shock, there is a “leakage” of current through their body to earth, the RCD detects this leakage by identifying an imbalance of current on the active and neutral conductors of the circuit and potentially saves that life by automatically switches off within 300 milliseconds (0.03 seconds). RCD’s have now been integrated into (miniature) circuit breakers (MCBs) referred to as Residual Current Breaker with Overload (RCBO) or Residual Current Circuit Breaker (RCCB), providing combined electrical protection against fault current, over current, short circuit and earth leakage.
If you have just one safety switch, it does not protect all of the electrical circuits within your home. It does, however, likely protect multiple circuits, the consequence of which will be that when it trips due to a fault, you will lose power to all of the circuits it protects…This always seems to happen on a Friday night. Invest in a switchboard upgrade and avoid expensive after-hours service.
Wherever possible, ATD Electrical pre-build our switchboards before the day of your switchboard upgrade. This ensures that we have time to complete a thorough, quality, compliant and functional switchboard upgrade, restoring power on the same day and allowing you to relax that evening with peace of mind.
LED Lighting
Modern LED light fittings offer unparalleled efficiency, converting 85% of the energy they consume into light and not heat. For comparison sake, an LED downlight consumes just 15% of the energy a 50W halogen downlight consumes and yet halogen downlights convert just 10% of the energy they consume into light, the other 90% into heat. If you’re still running halogen downlights, you’re literally burning money.
LED light fitting offer:
- Lower Running Costs – reduced energy consumption
- Lower Maintenance Costs – reduced maintenance requirements and costs, no changing lamps
- Lower Climate Control Costs – reduced heat = less air-conditioning
- Practical and Durable – longer life span (up to 80,000 hours), longer manufacturer’s warranty (up to 7 years)
- Increased Safety – reduced fire hazard, reduced risk of burns, improved lighting
- Environmentally Friendly – reduced greenhouse gas emissions, reduced landfill
No, modern LED light fittings are often sealed units with no serviceable parts and a long lifecycle. For that reason, those that we use offer manufacturer’s warranties up to 7 years, but we expect they’ll last for up to 10 years without maintenance. In our experience retrofitted LED lamps rarely endure.
“LED compatible” could be used to describe most fittings, you just need to find an LED lamp to suit it for size and lamp holder. LED lamps come in various shapes and sizes and incorporate the LED driver, so often, they’re the expensive part of the “LED compatible” light fitting. Because they’re generally used in a fitting provided by another manufacturer when they fail, which manufacturer will come to the party with warranty? We recommend and supply quality, fit-for-purpose LED light fittings with manufacturer’s warranties up to 7 years, however, we expect they’ll last for up to 10 years without maintenance.
Endeavour Energy Customer Defects
We regularly handle Customer Defects issued by Endeavour Energy. They are usually related to “UV Damaged Consumer Mains” at the “Point of Attachment”, the location of the “Point of Attachment” or trees or structures interfering with your service.
Whatever the situation, simply click the “Request a Quote” button in the top right corner of this page, follow this link HERE or call our reception on (02) 4285 6101
What Our Clients Are Saying..
Prompt & professional, had Guy restore power to our home on a Friday night. I highly recommend it.
They are professional and efficient. Great communication with outlining the job requirements and costs. Prompt at getting the job done.
Excellent service, very quick and responsive. So nice to have people turn up when they say they will.
Fast at getting back to me and very helpful. Provided multiple options and were interested in what I needed.
The service provided by ATD Electrical was prompt, reliable and the guys went above and beyond to solve several electrical issues we were having.
Our Google Reviews
Why Choose Us
ATD Electrical
DECADES OF EXPERIENCE
Owner Guy Jenkins has been involved in the electrical field since 1994. While ATD Electrical opened in Wollongong in 2004, Guy and our other electricians bring decades more experience in residential and commercial electrical services.
Customer Focused
With a team culture squarely focused on customer service, punctuality and communication, you’re dealing with a reliable electrical contractor who understands that your time is valuable too.
5-star rated
We’re proud of our solid reputation with hundreds of 5-Star Reviews including those on Google & Facebook.
Attention To Detail
We make sure to put our utmost attention in all aspects of electrical installations, service and maintenance. Our keyword is reliability. We get the job finished on time, to project specifications, with minimum delay and maximum quality.
24/7 Emergency Service
Our phones are answered 24/7 in order to provide our 24/7 Emergency Electrical Service. Our staff is dedicated to supplying you with all necessary information that you need.
Lifetime Workmanship
We provide a lifetime guarantee on our workmanship and install all products so as to maintain manufacturer’s warranties.
We take pride in our work and owner Guy Jenkins has been an electrician all his life.
While the business started in 2004, Guy brings decades more experience into the arena,
in residential and commercial electrical services.
